Customer Reviews

Kyle Ecker

Tyler, young man who works for Certified Towing is a polite guy, knowledgeable about his job, and for every time we needed a jump he was always on time and super polite and respectful. he gave us tips and bits of info to use so we don't keep running into battery issues. For Tyler's service, for doing such good jobs every time hes needed he deserves 5 stars for sure. Incredible guy!

John Mederski

Zach was extremely nice and fairly punctual considering he told me he would be out picking up another vehicle. But it was only a few minutes. He let me retrieve a bunch of my items and since covid, assisted me in getting the insurance photos taken and just generally being an overall cool guy.

Jim S

My mother recently had an accident with her 2000 Saturn. The car was totaled and towed to Certified Towing in North Tonawanda ,N.Y. It was a very upsetting experience for my Mom and our family. Zach, the owner, was incredibly helpful and understanding. I would recommend Zach if you ever need his services. Thank You Zach again for all of your assistance. I appreciate everything you did to help me and my family!

Erica Johns

The driver did an excellent job tried to jump my car he ended up towing the car

Al B

Zac gave me the best experience! Very professional and courteous. He made my tow actually enjoyable. Plus hes rugged as all hell

Anthony Fiore

Great, friendly , professional service! Answer the phone right away. Reasonable pricing. Not looking to gouge or take advantage. Would definitely deal with them again.

Jason Ohar

Had an awesome experience with certified towing! My man was a pleasure to deal with and went above and beyond to help save me from having to wait until a flat bed was available. Probably the best experience I've had in the automotive industry. I almost look forward to the next time I need a tow (not really though).

Carly Steiner

He is the nicest sweetest man he told me a half-hour and was way faster than that and he's a really sweet nice guy who is very fast and efficient and good at what he does five stars all around if I'm ever in Tonawanda strand it again I will be calling him.

John M

Had a guy come out and help with a locked car last night. His customer service has won Certified a customer for life and free word of mouth advertising. I will suggest Certified to anyone that needs tow and other services. Thanks for the help!

Donna Striffler

Nice guy, understanding and helpful, great personality in the face of the destruction of accidents.

Ken Leonard

Had a great experience with this company was willing to help me out we need more people like this in this world wood use them again in the future

Karen Porter

Fast, efficient service! Will definitely be using their services again!

Teresa C

Dealing with a difficult situation was made easier by Zach at Certified. Very personable, friendly guy.

Anthony Bundy

Great and fast assist

Kevin Kozlowski

Great, friendly service.

Ann Guarino

This company was really great. On a Friday afternoon my fob key broke. The car wouldn't start w/o the plastic part that cracked off the fob. After phoning a locksmith I was told the car needed to be towed in & that he was positive my ignition was no good & that's what caused my key to break. He quoted me for a new ignition & keys. I couldn't understand how this could be, but I phoned for a tow. The person I spoke to at Certified agreed that it didn't sound accurate. I phoned the locksmith back asking if he was absolutely sure I would need an ignition. He assured me he had 5 decades of experience & I would definitely need this, said this happens all the time. Anyhow, Zack from Certified showed up & asked to see my key, he took the piece that had broken off, set it back onto the key, put it into the ignition & it started right need for a new ignition! Saved me a ton a of money! I then drove to the locksmith! Who was beside himself on how it wasn't the ignition that caused my key to break & then decided he couldn't help me with a key after all! Thanks Certified & Zack for all your help! Greatly appreciated!

Dawn Samsel

It's never a good feeling when you are in a car accident; however it is awesome knowing that your car is in good hands with who's towing it! Unfortunately we have had to use a towing service twice recently, Zach Pietricone who is employed here was our town truck driver, he is absolutely FANTASTIC!!! I have been an office manager for over 23 years, it is hard to find people who are not only polite; but go the extra mile to help make things easier for the customer. He was beyond helpful and informative, I wish I was able to deal with more people who cared like he does. This is the kind of employee who deserves recognition and a raise!